About us

About Enghouse Interactive

We are a leading provider of customer experience technology. Our technology is designed to help business maximize the value of their customer interactions using any form of digital or voice communication, making customer experience teams more productive , leaving more time for proactive customer engagement. Our products include both cloud and premise based solutions giving our customers the alternatives and flexibility they desire.
Learn how our suite of products have enabled over 10,000+ mid-market and enterprise customers globally increase customer retention and
acquisition by improving customer service , contact centers
operations and better understanding the voice of the customer.

 

Historia

History

Enghouse Interactive is the world’s leading supplier of solutions for customer communications. We have more than 3000 customer in the Nordic region, with offices in Sweden, Norway and Denmark, as well as a presence in Finland. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and service company listed on the Toronto Stock Exchange (TSX) as ”ESL”. The company was founded in 1984 and has, since its inception, been profitable – growing both organically and through acquisitions of other market leading companies.

The Product

Enghouse Interactive’s communication platform serves all types of customer interactions within and organisation. the integrated suite of solutions includes multi-channel contact centre with integrated attendant clients, rich presence management, self-service, visit management, statistics and billing. Whether deploying these solutions in the cloud, on premises, or in a hybrid environment, our network of skilled partners can help you.

Mission

Mission

To drive a new wave of personalised customer experience, by empowering organisations with innovative solutions that enable interaction:

ANYTIME – ANYWHERE – ANYHOW

A global footprint

With over 1 000 of the world’s leading partners
Who serve over 10 000 customers around the world
Who have over 1 million users
Who manage >1 billion customer contacts daily

Where are we heading?

Enghouse Interactive AB aims for top-of-mind awareness in every company in need of professional customer interactions, and thereby be the number one supplier of customer contact solutions on the Nordic market.