Enghouse Global Privacy Policy – Mobile Applications

Enghouse Global Privacy Policy – Mobile Applications


Enghouse is committed to safeguarding the privacy of our customers and users of our solutions, protecting the Personal Information that you may share with us and urges you to take every precaution to protect your Personal Information when you are online. When we need to collect certain Personal Information from you in order to provide services that you request, for other legitimate business interests or when you choose to provide us with your Personal Information, this Global Privacy Policy (“Policy”) describes how we may collect and use your information.


This Policy applies to your use of Enghouse mobile applications (“Apps”) and to any Personal Information we may collect or you disclose during the use of the App. This Policy gives effect to Enghouse’s commitment to protect your privacy and Personal Information. It is applicable to each entity that is, directly or indirectly, controlling, controlled by, or under common control with, or a subsidiary of, Enghouse Systems Limited (“Enghouse”, “we” or “us” as appropriate).

Information we may use: How and What

During your download and use of the App, we may use certain Personal Information that you submit to us. “Personal Information” means any information that is capable of identifying a living individual.
The Personal Information that may be used, includes:
• Information in your Contacts. No data from your Contacts is collected or stored in the app or elsewhere.
• Pictures, media and files are attachment in cases handled by the user. The app does not access, collect or store any other files on or from your mobile device.
• Recordings can be listen to. Downloaded recordings may be kept in the application cache for up to 14 days.
• Device-Id. The Device-Id is used to enable the app to receive push notifications from cases to be able to alert you of new cases and alarms triggered in the contact center to which the app is connected.

How Enghouse uses Information

Enghouse may use the Personal Information, for any of the following purposes:
• Allow you to use the App and it’s functionality;
• Provide you with updates and announcements concerning the App;
• Allow you to have access to information, services or otherwise in engage in activities we provide access to.

We will not use your data for any automated decision-making, including profiling.

Disclosure of Information


Enghouse’s global presence means that your Personal Information may need to be shared with Enghouse entities around the world. All these Enghouse entities are governed by this Policy and bound by appropriate confidentiality and data transfer agreements.

In the case of a transfer of Personal Information to an Enghouse entity which is not in the same country as the entity to whom you submitted Personal Information, the transfer will only take place if the EU Commission has established that there is an appropriate level of data protection in place in that receiving country, or Enghouse has agreed on appropriate contractual guarantees with the recipient entity to ensure the required level of data protection. Enghouse has put in place an intra-company Agreement that binds us to the EU Model Clauses. You may request a copy of this Agreement for your reference by contacting us by using the contact information listed below in the ‘Contact Us’ section.

Legal and regulatory requirements

Enghouse may be asked or required by law or regulatory authorities to disclose any Personal Information we have concerning you. We reserve the right to disclose any Personal Information we have about you if so requested or if we determine it is necessary or desirable to comply with the law or such request, or to protect or defend our rights or property.


Enghouse will retain any Personal Information it holds for as long as may be necessary for us to fulfil the purpose(s) outlined within this Policy or in order to comply with any legal or regulatory requirements.


Enghouse will use reasonable and appropriate technical, administrative and physical safeguards to protect the Personal Information in its possession from loss, misuse, unauthorized access, disclosure, alteration, and/or destruction. Enghouse has taken due consideration of the risks involved and harm that may be suffered in the event of a breach in processing Personal Information and the nature of such Personal information.

Changes in the Policy

Enghouse reserves the right to amend this Policy as it finds necessary. For example, Enghouse may modify this Policy in order to comply with changes in local laws and regulations, other Enghouse policies and procedures, or requirements imposed by data protection authorities. Please ensure that you regularly check this Policy so that you are aware of any changes and/or updates that are made.

Contact Us

Any Personal Information provided to or gathered by Enghouse is ultimately controlled by Enghouse Systems Limited.

If you would like to contact us in relation to this Policy or in connection to the Personal Information we may collect or process about you please do so by using the following details:
Enghouse Systems Limited
80 Tiverton Court, Suite 800
Markham, Ontario
L3R 0G4
Email: legal.operations@enghouse.com

If you are based in the European Economic Area (EEA) the data controller responsible for your information is:
Enghouse Interactive (UK) Ltd
Imperium, Imperial Way
Reading, Berkshire
United Kingdom
Tel: +44 (0) 20 3357 3040
Email: legal.operations@enghouse.com


Enghouse takes its commitment to this Policy and your rights under applicable data privacy laws very seriously. If you do not feel your legal rights as regards to your personal data have been properly observed by Enghouse, you have the right to complain to your in-region supervisory authority, who are the regulatory body appointed to monitor compliance with applicable data protection laws.