Tecnical training

Technical training for partners

We offer scheduled technical training for partners.
The aim is to help our partners to provide the best possible service to their customers.

The first technical courses you will take is one of the following:
Trio Enterprise: Basic Support & Installation
Vision 80/20: 1st Line Support and Installation

Enghouse-Education

Are you a partner to Enghouse Interactive, you are welcome to book yourself on our technical training.

You find our Technical courses andschedule at our partner area.

You can also send us an e-mail if you have questions or want to register for a course:
Training.NE@enghouse.com

All our courses includes both practical and theoretical part and ends with a certification test.

If you do not find the course you are looking for, do not hesitate to contact us and we can create a customized course that fits your needs.

Technical standard courses Trio EnterpriseNumber of days
Level 1
Trio Enterprise Basic Support & Installation4 + 4 days
Level 2
Multi Server solutions4 days
Auto Attendant3 days
Calendar Connection & Enterprise Sync2 days
Trio Chat & Web Communication
2 days
Trio Enterprise Visit Support & Installation
1 day
Level 3
Trio Enterprise integration with Skype for Business3 days

Courses Vision 80/20Number of days
Vision 80/20 1st line Support & Product Overview2 days
Vision 80/20 PAM Support & Installation2 days
Vision 80/20 CC Support & Installation3 days

Trio Enterprise Basic Support and Installation (4 + 4 days)

The course is for Technicians who will be working with Trio Enterprise systems either with support or installation.
After the course the attendees will be able to install and configure a new or upgrade an existing simple Trio Enterprise system.
The attendees should, after the course, also be able to maintain the system as well as perform the most common configuration changes. In addition the attendees will know how to proceed when assistance from Trio is necessary.
The course includes many hands-on exercises as well as theory. During the course, participants will set up a basic Trio Enterprise system based on the most common functions and components. Furthermore the course will contain subjects such as Solution Design and Support/Backup issues
Requirements;
The participant must have basic knowledge in:
 Windows 2008 and 2012 Server
 PBX functions

 

Trio Enterprise Multi-Server Solutions (4 days)

This course is for experienced technicians with several successful installation projects. During this course, the technicians will work in groups of 2.
Course Aim;
The course will go through failover installation, multi-server installation in different geographic locations and upgrade a failover system. We will also look at troubleshooting issues.

Requirements;
The participant must have several successful Trio Enterprise Installation projects that are up and running.
The participant must have passed the following courses
 Basic Support and Installation course (latest version) or
 Update Course to latest version
The participant must have good knowledge in:
 Windows 2008 and 2012 Server

 

Auto Attendant Support and Installation (3 days)

Course aim:
After the course the attendees will be familiar with the different functions in Auto Attendant, how to perform the installation and modify the settings of the product.

Requirements:
The participant must have passed the following Enghouse courses:
 Basic Support and Installation course (latest version) or
 Update Course to latest version
OR
 1st Line Support and Installation Course

The participant must have good knowledge in:
 Windows 2008 and 2012 Server

 

Calendar Connections and Enterprise Sync (2 days)

Course aim;
Calendar Connections
After this part of the course the attendees will be able to install and support a Trio Enterprise system with one of our supported Calendar Connections.
Enterprise Sync
After this part of the course the attendees will be able to use the LDAP client to import the data from an external database to the Trio Enterprise directory.

Requirements;
The participant must have passed the following Trio courses:
 Basic Support and Installation course (latest version) or
 Update Course to latest version
The participant must have good knowledge in:
 Windows 2008 and 2012 Server
And basic Knowledge in:
 Microsoft Exchange 2010
 Microsoft Active Directory
 Lotus Notes R7 or R8
 Novell e-directory and Novell GroupWise, versions 7 or 8
 Google Calendar

 

Trio Chat & Web Communication (2 days)

This course is for technicians that already have knowledge of the Trio Enterprise system and will work with installation and support of Trio Chat and Trio Web Communication.

Course aim;
After the course the participants should know about the different chat solutions in the Trio Enterprise product. The participants should know how to set up and support Trio Web Communicaiton in TE and have basic understanding of how to work with Web Communication.
Participants should also have basic knowledge on how the different Chatinstallations could be used.

Requirements;
The participant must have passed the following courses:
 Basic Support and Installation course (latest version) or
 Update Course to latest version
The participant should have basic knowledge in:
 Windows 2008 and 2012 server

 

Trio Enterprise Visit Support & Installation (1 day)

This course is for technicians that already have knowledge of the Trio Enterprise system and/or Vision 80/20 system and will work with installation and support of the Visit system.

Course aim;
After this course the attendees shall be able to install and maintain the Trio Visit System

Requirements;
The participant must have passed the following courses:
 Basic Support and Installation course (latest version) and
 Trio Enterprise Calendar Connections and Enterprise Sync Course
Or
 Update Course to latest version
 Trio Enterprise Calendar Connections and Enterprise Sync Course
Or
 Vision CC Support and Installation Course
The participant should have basic knowledge in:
 Windows 2008 and 2012 server

 

Trio Enterprise Multi-Server Solutions (4 days)

This course is for experienced technicians with several successful installation projects. During this course, the technicians will work in groups of 2.
Course Aim;
The course will go through failover installation, multi-server installation in different geographic locations and upgrade a failover system. We will also look at troubleshooting issues.

Requirements;
The participant must have several successful Trio Enterprise Installation projects that are up and running.
The participant must have passed the following courses
 Basic Support and Installation course (latest version) or
 Update Course to latest version
The participant must have good knowledge in:
 Windows 2008 and 2012 Server

 

Trio Enterprise Integration with Skype for Business (3 days)

This course is for experienced technicians with several successful installation projects and have knowledge of Microsoft Skype for Business.

Course Aim;
The course will go through the integration between Microsoft Skype for Business and Trio Enterprise.

Requirements;
The participant must have several successful Trio Enterprise Installation projects that are up and running.
The participant must have passed the following courses
 Basic Support and Installation course (latest version) or
 Update Course to latest version
and

 Multi-server solutions
The participant must have good knowledge in:
 Windows 2008 and 2012 Server
 Microsoft Lync 2013

 

Trio Enterprise update course

A certification is only valid for the existing version of the Trio Enterprise product. When a new version comes, the technician needs to renew their certificate. This is done by taking an update course and pass an updating certification test. The form of the update course depends on what the new version consists of. It could be an updating video or e-learning or an more advanced update course in our environment with both practical and theoretical moments and tests.

For more information how you renew your certificate or your possibilities, please contact Training, Training.NE@enghouse.com.

 

Vision 80/20 1st line Support and Product Overview (2 days)

Course aim;
The course is for Technicians who will be working with CC10.0 systems, PAM 3.0 systems or Auto Attendant 5.0 systems either with support or installation.
After the course the attendees will be familiar with the different clients in the system and be able to handle 1st line support.
The course is a requirement for the courses in support and installation for CC10.0, PAM3.0 or AA 5.0.
The course includes many hands-on exercises as well as theory. Furthermore the course will contain subjects such as Solution Design and Support/Backup issues

Requirements;
The participant should have basic knowledge in:
 PBX functions

 

Vision 80/20 PAM Support and Installation (2 days)

Course aim;
The course is for Technicians who will be working with PAM 3.0 systems either with support or installation.
After the course the attendees will be able to install and configure a new or upgrade an existing simple CPE-based PAM 3.0 system.
The attendees should, after the course, also be able to maintain the system as well as perform the most common configuration changes. In addition the attendees will know how to proceed when assistance from Enghouse is necessary.
The course includes many hands-on exercises as well as theory. During the course, participants will set up a basic PAM3.0 system based on the most common functions and components. Furthermore the course will contain subjects such as Solution Design and Support/Backup issues.

Requirements;
The participant must have attended to the following Enghouse courses:
 1st Line Support and Installation Course
The participant must have basic knowledge in:
 Windows 2008 and 2012 Server
 PBX functions

 

Vision 80/20 CC Support and Installation (3 days)

Course aim;
The course is for Technicians who will be working with CC 10.0 systems either with support or installation.
After the course the attendees will be able to install and configure a new or upgrade an existing simple CPE-based system.
The attendees should, after the course, also be able to maintain the system as well as perform the most common configuration changes. In addition the attendees will know how to proceed when assistance from Enghouse is necessary.
The course includes many hands-on exercises as well as theory. During the course, participants will set up a basic CC10.0 system based on the most common functions and components. Furthermore the course will contain subjects such as Solution Design and Support/Backup issues

Requirements;
The participant must have attended to the following Enghouse courses:
 1st Line Support and Installation Course
The participant must have basic knowledge in:
 Linux Server
 PBX functions
 Basic Network Knowledge
Kursen riktar sig till tekniker som kommer att arbeta med CC 10.0 system antingen i support eller med installation.

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