Trio Cloud – Multi-channel Contact Centre in the Cloud

Configure your cloud-based contact centre in days instead of months, without compromising with functionality.

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From cost centre to profit centre

Today’s customers expect a fast response and personalised service anytime, anywhere, using any device or communication channel. Whether you are talking to account holders or serving patients, you need a powerful and efficient contact centre solution that provides you with a comprehensive feature set designed to satisfy the most demanding customers as well as ensure a profitable operation of your business.

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Omni-channel communications
  • Seamless support of voice, email, SMS text, web chat, social media, video and more
  • Intelligent Routing via universal queue for all media types
Outbound Dialling Solutions
  • List-based preview and blended dialling modes
Artificial
Intelligence
  • Boost agent efficiency
  • Highly accurate, automated responses
Integrated
self-service
  • Touchtone and Speech, NLU, Visual IVR, Outbound Notification and Mobile Apps
  • Fully integrated into call routing procedures
  • Provisioning Portal for easy on-boarding
Reporting
  • Real time and historical reports
  • Comprehensive 360-degree view
  • Standard and customised reporting
Recording & Quality Monitoring
  • Meet compliance requirements
  • Aids benchmarking and upskilling
  • Multimedia and screen recording
Integration Capabilities
  • Open API Suite
  • Client and Server Side flexibility
  • Embedded or side-by-side
Web Accessible Interfaces
  • The user interface is following the directions of WCAG
  • Agent, Supervisor and Administrative and support SSO
Voice Switching Capabilities
  • Built in soft phone, IP desk phone, Skype for Business Integration
Social messaging
  • Engage across all major messaging platforms including SMS, Twitter, Facebook Messenger

Accelerate your Business

As your business grows and customer expectations evolve, you want to be able to simply adjust without worrying about hardware planning or IT pushback. Trio Cloud Contact Center is ideally equipped to add agents or new features quickly allowing you to adapt to rapidly changing needs and instantly scale to meet peak demands.

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Feature-rich all-in-one solution

Take advantage of the latest omni-channel customer engagement functionality and enjoy instant scalability, business agility, and analytics. Trio Cloud Contact Center empowers your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience.

Easy to deploy, easy to use

Trio Cloud Contact Center offers rich omnichannel features with an intuitive interface that enables fast setup and seamless integration with existing systems. No complicated training required.

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