Trio Cloud Contact Centre for your profitable, customer-centric business
State-of-the-art customer service anytime, anywhere, via any channel, and on any device.
Curious? Book a demo!
Be agile. Be flexible. Be scalable.
Trio Cloud Contact Center is reliable, secure, and always highly available and has capabilities relevant to the smallest and largest organisations while seamlessly integrating with other business applications such as CRM tools.
Global Leader
More than 10,000 mid-market and enterprise customers globally increase customer retention and acquisition by improving customer service, contact centre operations and better understanding the voice of the customer, using Enghouse Interactive Contact Center.
A hybrid workplace can provide a better customer experience and create growth
Technology must enable new forms of communication and create seamless workflows that improve both individual and organizational results. Cloud and collaboration technology is crucial for your company to succeed in the new “normal”.
Enghouse Interactive Contact Centers certified for Microsoft Teams
Microsoft’s certification program is developed to provide customers with the assurance that each partner’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft solutions.
Microsoft Gold partner for over fifteen years
We have over 12 years R&D experience alignment with Microsoft solutions. Our Gold Partner status is recognised as top 1% of elite technology partners. Over 600 customers have trusted us to deploy our leading-edge contact centres in a Microsoft environment.
Webinar
Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams
A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive
Speakers:
Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
Ron Palinkas, Head of Customer Connect – Americas, Hitachi ABB Power Grids
Jeremy Payne, VP International Marketing, Enghouse Interactive
Actionable Insights
Your business has questions – your contact centre has the answer. Enghouse has partnered with Microsoft, helping enterprises transform their contact centres to modern experience centres that deliver insights and drive growth.
- Create better business insights
- Detect and resolve issues
- Boost agent efficiency
- Smarter service through intelligent routing and highly accurate, automated responses
- Deliver a personalised experience
Innovative Enterprises trust Enghouse Interactive
“The ability to replace multiple disjointed systems with a single, unified, multi-channel platform capable of handling different media and integrating into our back-office systems is a crucial value-add that positively impacts our internal operations as well as our customer satisfaction.”
Marcello Milani, Project Sponsor and Customer Experience Director, lastminute.com
