The Competella Communication Suite helps you to improve customer experience (CX) by utilizing your investment in Microsoft Teams with a Contact Center or an Attendant solution. It is certified with Microsoft Teams, fully integrated with Microsoft´s extend model and hosted in the cloud making it easy to deploy.
The Competella Communication Suite for Teams is deployed in Microsoft Azure and can help organizations to consolidate their legacy telephone system with a Microsoft telephony solution. You then benefit from reduced complexity with a simplified and high-performance Microsoft Teams cloud solution. The Competella Communication Suite works with Microsoft Calling Plans and Direct Routing or a mix of both as well as with Microsoft Operator Connect.
Competella is Microsoft Teams certified
Helping you to deliver the ultimate Customer Experience (CX)!
The Competella Communication Suite provides advanced yet simple tools for routing and distribution of inbound calls to contact center agents and switchboard attendants. It integrates call control with advanced directory search, providing access to presence, calendar, e-mail, and IM. The system adds queuing and media control handling functionality to Microsoft Teams beyond the level found in legacy PBX’s. Competella Communication Suite supports Microsoft Teams and can also be customized to each individual company to achieve efficient communication.
The Competella Communication Suite is natively built on the Microsoft infrastructure and is designed to leverage their technical framework and architecture. The product suite adds new capabilities to Microsoft Teams and is designed to integrate with other Microsoft Office products like Dynamics CRM and Exchange as well as Salesforce CRM-system.
Deliver the ultimate Customer Experience (CX) for your current and future customers and increase customer loyalty through efficient and effective communication via Competella.
Download further Competella Communication Suite for Microsoft Teams overview white paper.
Native MS Teams Integration
Fewer Issues and Less Support Required
Competella Communication Suite for Microsoft Teams is one of few native Graph Communications API Power integrated Attendant and Contact Center solutions available on the market. It’s advanced set of features can simplify and accelerate the adoption of Microsoft Teams across your organization.
Microsoft Azure Optimized
The Competella Communication Suite for Teams is developed to run within a public cloud infrastructure within Microsoft Azure providing the ultimate in scalability and reliability.
Public Cloud / CCaaS / SaaS
The Competella Communication Suite is offered as a SaaS solution and is subscription-based. You only pay for what you need. For existing customers using the server based Competella suite, we offer a migration-path to Competella Communication Suite for Teams in the cloud. Please note, conditions apply.
Invited by Microsoft to Develop Native Microsoft Teams Solutions
Competella have as one of few vendors been a part of the Microsoft Graph Communications API (Teams Calling and Meeting API) technical adoption and development program for Attendant Console and Contact Center integration.