Transition from Skype For Business – It’s Easy
Since 2009 Competella has been developing Attendant Console and Contact Center solution. In that time, we have deployed more than 700 customers on the Competella Communication Suite for Teams and Skype for Business (SfB).
Please Note: All Skype for Business users should be aware that Microsoft has ended support for SfB effective July 31st, 2021. In order to prevent any impact on your organization’s ability to properly collaborate, you should migrate to Microsoft Teams as quickly as possible.
Being a Microsoft Gold Certified Partner and the first Contact Center provider included in Microsoft’s Technology Adoption Program (TAP), Enghouse has been continuously involved with Microsoft over the last 16 years, working on the development of more extensive and capable integrations with Microsoft using every evolving API’s.
Highly Scalable Solution with Skype for Business
The Competella Unified Communication Suite software for Skype for Business is a very advanced suite of products used by small organizations (50+ employees) up to large multi-national or global enterprises with up to 100.000 SfB users. It facilitates the advanced routing of inbound calls to the appropriate subject matter experts, complementing the power of Contact Center Enterprise, Attendant Console, Contact Center Workgroup and Office user add-ons.
Hybrid Mode with Teams
Competella UCS software for SfB can be set up to run in a Hybrid Federated mode with Microsoft Teams telephony. Competella can offer a migration-path from the current Competella UCS software for Skype for Business to the SaaS Competella Communication Suite for Teams for existing customers with a valid Software Assurance Agreement, conditions apply.
Deliver the Ultimate Customer Experience (CX)
The Competella Unified Communication Suite provides excellent tools for routing and distribution of inbound calls to the right contact center agents or switchboard attendants. It integrates intuitive call control with an advanced directory search engine, providing access to IM and presence, calendars, and e-mail. The system adds advanced queuing and media handling functionality as well. Competella Communication Suite can be customized for each individual company as needed – quickly, easily, and effectively.
The Competella Unified Communication Suite is natively integrated with the Microsoft infrastructure, their technical framework, and architectures. The product suite adds new capabilities to Skype for Business, Dynamic CRM, Exchange, and Teams.
As a Microsoft Partner, Competella commits to delivering Communications solutions that will always be simple to integrate, while increasing the functionality of your current Microsoft communications infrastructure.
Benefit from the ultimate communications and collaboration solution to deliver the optimal Customer Experience (CX). Gain better customer loyalty through efficient and effective communication – Contact Competella today.