Competella Communication Suite for Teams

A Cloud-based Communication Platform

We deliver Contact Center SaaS and Attendant Console solutions, all natively built on Microsoft Teams!

We have Microsoft in the DNA of our products

Competella, an Enghouse Company, offers a complete platform natively built on Microsoft Teams. The Competella Communication Suite includes solutions for Contact Centers and Attendants as well as complementary Office User add-ons.

Our aim is to improve and optimize the communication between businesses (our clients) and their customers. We do this by developing a modular multi-media channeling solution, our the Competella CS, Communication Suite.

With our Communication suite we help customers migrate from their legacy PBX or Skype for Business in their own pace to Microsoft Teams and the Competella Communication Suite.

The Competella Communication Suite transforms Teams into a call-handling powerhouse. Contact center agents and switchboard attendants get all-in-one access to a rich set of tools. This includes directory search, presence, calendar, email and IM, along with fully integrated queuing and media control. Featuring solutions that can be customized to your company’s unique needs, our Communication Suite helps drive customer satisfaction and loyalty by enabling efficient, effective communication.

The Competella Communication Suite is available both as a multi-tenancy cloud platform as well as an on-premises solution. It is available through a professional network of cloud-partners and system-integrators who focus on delivery and consultancy around Microsoft Teams and the Competella CS.

Want every call smoothly transferred to the best available person?

Competella Attendant Console is at your service in a second. More….

Want best in class customer self-service and to utilize the web as an interactive channel?

Try Competella Contact Center Enterprise – built on Microsoft Teams! More….

Like to control your Teams calls when you are busy or out of office?

Try the Competella Office user add-ons. It prevents lost calls! More….

Do you need more than a Microsoft Call Queue can give you?

Try the Competella Contact Center Workgroup solution. Easy to deploy and no software client needed! More….

What’s New

Enghouse Interactive launches Competella SaaS V4.2

Enghouse Interactive is proud to announce the latest release of Competella SaaS, Version 4.2. Highlights of this new version include Enhancements to Microsoft Teams features, Competella Office for SaaS, and Statistics.

Competella Communication Suite Achieves Microsoft Teams Certification

Sweden-based specialist in cloud-based communication solutions for contact centers, Competella, part of Enghouse Interactive, has been certified by Microsoft to integrate with Microsoft Teams for its Competella Communication Suite.

Enghouse Systems Limited acquires Competella

Aligned with Enghouse’s Interactive Group, Competella’s products and services will remain completely available and Competella customers/partners will also be offered access to Enghouse Interactive’s suite of products (contact center, video conferencing and self-service products) deployed on-premise or in the cloud.

The companies which use the Competella solutions run their business within various industries in both the public and private sector. Globally, more than 700 customers, around 50 employees to 100,000 employees, already rely on Competella.

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